Refund & Cancellation Policy

R&B Group ('we', 'us', or 'our') operates the R&B CRM platform (AEC WhatsApp Cloud API & AI CRM). Our order process and billing are conducted by our online reseller and Merchant of Record, Paddle.com Market Ltd ('Paddle'). Paddle provides customer service inquiries, tax handling, and processes returns and cancellations in full compliance with global consumer protection regulations.

We offer a 7-Day Free Trial for all new developer API plans: • Zero Upfront Charge: When you enter your card details to start a 7-day trial, your payment method is verified but $0 is charged today. • 1-Click Cancellation: You may cancel your free trial at any time during the 7-day period directly from your Developer Upgrade dashboard or the Paddle Customer Portal. • No Fee Guarantee: If you cancel before day 8 (the scheduled billing date), your trial terminates immediately, and your card will never be charged.

We stand behind our services with a 14-Day Money-Back Guarantee for first-time paid subscriptions: • Eligibility: If you are not completely satisfied with our WhatsApp Cloud API proxy or CRM software within 14 days of your initial payment charge, you are entitled to a full refund. • Conditions: The refund applies to the base subscription fee of your first billing cycle. Accounts suspended or terminated due to violations of Meta WhatsApp Business Policies, spam, or unlawful activities are not eligible for a refund.

Subscribers have complete self-service control over renewals: • Self-Service Cancellation: You can cancel your subscription at any time without calling support or speaking to an agent. Go to Developer > Plan & Billing, or use the pre-authenticated Paddle Customer Portal. • Cancellation Options: You may choose to cancel immediately (reverting your API access to sandbox mode) or set cancellation to take effect at the end of your current paid billing period. • Renewal Transparency: Once canceled, no further recurring charges will be processed. Automated reminder emails are dispatched 48 hours prior to trial expiration and renewal cycles.

• API AI Assistant Addons: Addons (such as 2,000 smart intent auto-response queries) are billed monthly alongside your core plan. Cancelled addons will remain active until the end of the paid cycle and will not renew. • Non-Refundable Items: Direct third-party Meta conversation fees (WhatsApp Conversation-Based Pricing charged directly by Meta Platforms, Inc.) are passthrough telecom costs and are non-refundable.

Requesting a refund is simple and fast: 1. Email us at billing@rbgroup.com.pk with your registered account email and invoice or transaction ID. 2. Alternatively, open your Paddle receipt email and click 'Contact Support' or 'Manage Subscription' to request a refund directly through Paddle. 3. Processing Time: Approved refunds are processed immediately by Paddle and typically reflect on your original payment method (Visa, Mastercard, American Express, PayPal) within 3 to 7 business days, depending on your bank.

If you have any questions about this Refund and Cancellation Policy, or if you believe an erroneous charge was processed, please reach out to us before initiating a bank chargeback so we can resolve it immediately: • Billing Email: billing@rbgroup.com.pk • Support Email: support@rbgroup.com.pk • WhatsApp Support: +92 3000 624 221 • Address: Office No. 57, Business City Plaza, Bosan Road, Multan, Punjab 60000, Pakistan • Merchant of Record: Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom